Terms and Conditions
Swimming Lesson Terms & Conditions
(To be agreed to by all customers)
To ensure a safe, enjoyable, and well-organised environment for all swimmers and families, we ask that all customers read and agree to the following terms and conditions before attending lessons.
1. Health & Safety Rules
-
Only one adult per family (not per child) is permitted on poolside at all times, including drop-off and pick-up periods. For safety and space management, we cannot allow multiple adults from the same family on poolside at any point, as this creates overcrowding.
-
No shoes on poolside. All adults must remove footwear or use provided shoe covers.
-
No running anywhere within the swimming facility, including changing rooms and poolside.
-
No hot drinks, glass containers, or food on poolside for safety and hygiene reasons.
-
Children must remain under the supervision of their accompanying adult at all times before and after lessons.
-
Please do not enter the pool until instructed by a swim teacher.
-
Parents/guardians must not distract teachers or swimmers during lessons unless there is an emergency.
-
All medical conditions or additional needs must be declared at the time of booking so instructors can ensure safe participation.
-
Swimmers who are unwell, including those with diarrhoea, vomiting, ear infections, or contagious illnesses, must not attend lessons for at least 48 hours after symptoms have cleared.
-
Appropriate swimwear must be worn by all swimmers. Swim nappies are required for any child not fully toilet trained.
2. Behaviour & Conduct
-
Abusive, aggressive, or inappropriate language or behaviour towards staff, swimmers, or other families will not be tolerated and may result in immediate removal from the programme without refund.
-
Children must follow the instructions of swim teachers at all times for their own safety.
-
Adults must respect the safety rules of the facility and ensure siblings or spectators do so as well.
3. Lesson Arrangements
-
Please arrive in good time so lessons can start promptly.
-
If a swimmer arrives late, session time will not be extended.
-
Changing rooms must be used respectfully. Please keep belongings tidy and take all items home.
-
Photography or video recording is strictly prohibited on poolside unless prior consent is granted by the swim school.
-
The swim school may change teachers or class arrangements when necessary but will always aim to maintain consistency.
-
Missed lessons cannot be refunded or transferred, unless cancelled by the swim school.
4. Cancellation & Refund Policy
Term Booking & Cancellation Policy
Swimming lessons are booked and paid for on a termly basis. When a place is booked, that place is reserved exclusively for the swimmer for the duration of the term. Our staffing, pool hire and lesson planning are arranged based on the number of places booked.
Cancellation before the term starts
If you need to cancel your child's place, please notify us as soon as possible.
Cancellations received 14 days or more before the first lesson of the term will normally be eligible for a refund, less any applicable booking/deposit amount.
Cancellations received less than 14 days before the start of term may be subject to a cancellation charge to cover costs and losses incurred as a result of the cancellation and the difficulty of filling the place at short notice.
Cancellation after the term has started
Once the term has commenced, the place remains reserved for the swimmer for the remainder of the term.
If you choose to stop attending during the term, payments will not automatically be refunded or transferred to another term. This is because the place has been reserved for your child and the swimming school may be unable to fill the vacancy at short notice.
Where we are able to reallocate the place to another swimmer, we may, at our discretion, provide a refund or credit for the portion of the booking that has been successfully re-sold, less any reasonable costs incurred.
Illness or injury
If your child is unable to swim due to illness or injury for a short period, this does not automatically entitle you to a refund or credit for missed lessons.
Where appropriate, and entirely at our discretion, we may offer a make-up lesson or credit where this is reasonably possible.
For longer-term injuries or medical circumstances, please contact us and we will consider the circumstances on a case-by-case basis.
Missed lessons
Lessons missed due to holidays, appointments, forgotten lessons, transport difficulties or other personal circumstances are not normally refundable or transferable.
Changes to bookings
Requests to change classes or days are subject to availability and cannot be guaranteed.
Our commitment
We understand that circumstances can change and we will always try to be reasonable where we can. However, because each place is reserved in advance and our costs are committed based on booked numbers, refunds and credits cannot be guaranteed.
By booking a place, you acknowledge and agree to these terms.
5. Personal Belongings & Liability
-
The swim school is not responsible for loss or damage to personal belongings on site.
-
Parents/guardians are responsible for ensuring valuables are secured and children’s items are clearly labelled.
6. Agreement
By enrolling in our swimming lessons, you confirm that you:
-
Have read, understood, and agreed to these terms and conditions.
-
Accept responsibility for ensuring all accompanying adults and swimmers follow these rules.
-
Understand that these guidelines are in place to protect the safe